Introduction

At TOPPROSPECTS, we want you to be completely satisfied with your purchase. This Refund Policy outlines our policies and procedures regarding refunds for items purchased through our website.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will assess the issue and provide instructions on how to return the item for a replacement or refund.

  • Incorrect Item: If you receive an incorrect item that does not match your order, please contact us promptly. We will arrange for the correct item to be sent to you or provide a refund upon return of the incorrect item.

  • Cancellation: If you wish to cancel your order before it has been shipped, please notify us as soon as possible. If the order has not yet been processed, we will cancel it and issue a full refund.

Non-eligibility for Refunds

You may not be eligible for a refund under the following circumstances:

  • Change of Mind: We do not offer refunds for change of mind or if you no longer want the item after purchase.

  • Custom Orders: Items that have been specially ordered or customized according to your specifications are not eligible for refunds unless they are defective.

How to Request a Refund

To request a refund, please contact us at zxjvio@hotmail.com with the following information:

  • Your order number
  • Description of the issue (e.g., damaged item, incorrect item)
  • Clear photos showing the issue (if applicable)

Processing of Refunds

Once your refund request is approved and the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

  • Rejected Refunds: If your refund request is rejected, we will provide reasons for the rejection and return the item to you if requested.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at admin@topprospects.com.au. We are here to help resolve any issues promptly and ensure your satisfaction with our services.

Note: This Refund Policy is effective from 01-06-2024 and may be updated from time to time without prior notice.